If you’re still experiencing sync problems, try the OneDrive for Business Sync Issues Troubleshooting Guide. Step 6: Use the OneDrive for Business Sync Issues Troubleshooting Guide If you’re having problems with a synced library folder, it’s sometimes simplest to just stop syncing the library, and then start syncing the library again, as if for the first time.
Step 5: Stop and restart syncing for a OneDrive for Business library Step 4: Repair a OneDrive for Business sync connectionįollow these quick steps to repair a sync connection with OneDrive for Business, and see if that fixes your sync problem. Review the limits for the size and number of files that can be synced, and make sure the files you’re trying to sync don’t fall within the listed restrictions or limitations. If a file you’re trying to sync is too large, or if you’re trying to sync too many items, OneDrive for Business sync might not work. Luckily Sharegate came to the rescue again here and helped us identify these files and rename when. Step 3: Make sure that your file sizes, items counts, and file path lengths are within the limits We still had some issues with file path length remember that OneDrive for Business Office 365 can take a path of 256 and a long file name, but it won’t sync to a local folder unless the entire path/file length are under 256 characters. Review the list of invalid characters and file types, and change any file or folder names, or remove the file types that aren’t supported. If a file or folder name contains certain characters or file types, you won’t be able to sync those files. Step 2: Make sure that your file and folder names don’t contain unsupported characters or invalid file types Make sure that you have the most current version of OneDrive for Business installed. OneDrive for Business is frequently updated.
Step 1: Make sure that the OneDrive for Business sync app is up-to-date
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If you recently upgraded from Office 2013 to Office 2016 and OneDrive for Business isn’t working properly, see one of the following articles: OneDrive for Business is uninstalled after you upgrade to Office 2016 or OneDrive for Business stops syncing libraries, or the icon overlays don’t appear on synchronized files and folders after you install Office 2016.Ī recent product update introduced an issue for some Office 2013 users who receive a “Credentials needed” prompt.
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If you don’t have the OneDrive for Business sync app, you can download it free. If the OneDrive for Business sync client isn’t functioning properly, follow the steps in this article to fix the problem. A dialog box will describe the error and provide the resolution.Fix OneDrive for Business sync problems If you can’t sync files between your computer and OneDrive for Business, it might be due to problems with the OneDrive for Business sync client. If you see a red circle with white cross over your OneDrive icon, select the icon and select view sync problems. You should see your own organization's name.